If you are not satisfied for any reason, return your goods within 30 days in the original packaging in its original unused condition, and a replacement, substitution or refund will be provided. We understand that sometimes products just don’t work out. If you are unhappy with your purchase after 30 days, we will gladly offer a replacement, substitution or refund.
To be eligible for a return, items must be received in our warehouse In their original purchase packaging.
If you are requesting a refund, once your return has been inspected by our Returns Department and all is in order we will complete the refund process within the next 20 business days.
If you would prefer to exchange an item we will gladly ship you a replacement product. For your protection we highly recommend that you insure your package against loss and request a delivery confirmation or tracking option. We suggest using a mailing service that offers tracking capability such as Canada Post, Purolator or FEDEX to ensure that the items you send are able to be tracked to our warehouse. Unfortunately, we cannot be responsible for any return shipment that is lost or damaged in transit to us. The customer is responsible for the cost of shipping and insuring a return.
For any item that is returned for a refund or exchange which was purchased with a FREE SHIPPING offer, our cost of shipping the item to you will be deducted from your refund or from the value of the exchange.
RETURN SHIPPING, SEND TO:
DOGS REFORMED HEALTHY AND WELL | RETURNS & EXCHANGES | 1156 Highland Rd E Stoney Creek, ON, L8J 3H2
FOR YOUR PROTECTION, ALL PACKAGES SHOULD BE INSURED, REGARDLESS OF WHICH RETURN METHOD YOU USE. We cannot be responsible for lost packages. The customer is responsible for the cost of shipping and insuring a return.
If you have any questions or concerns please call us toll free at (416) 856-8226.
Please click here for our NO HASSLE RETURN FORM